Refund Policy

Effective and last updated: 14 August 2026

This policy explains how refunds and subscription cancellations work for ShuttleSense. ShuttleSense is operated by Translogic Limited, a private limited company incorporated in England and Wales, of 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (company number 17350018).

The provider shown on your receipt handles billing, cancellation and refund requests for that purchase. ShuttleSense does not currently offer a paid web checkout.

1. Apple App Store purchases

Apple handles billing and refund requests for a ShuttleSense subscription purchased through the App Store. To request a refund, sign in at reportaproblem.apple.com and follow Apple's refund-request process. Apple decides eligibility and processes any approved refund under its policies and applicable law.

To manage or cancel an App Store subscription, use Apple Subscriptions or open your Apple Account subscription settings on your device.

2. Google Play purchases

Google Play handles billing and its refund-request process for a ShuttleSense subscription purchased through Google Play. You can request a Google Play refund and Google Play will apply its policies and applicable law. Depending on the purchase and timing, Google Play may direct you to contact ShuttleSense support.

To manage or cancel a Google Play subscription, use Google Play Subscriptions.

3. Cancellation is different from a refund

Cancelling a subscription stops future renewals. It normally takes effect at the end of the current paid billing period, so access can continue until then. Cancellation does not automatically return a payment already made.

A refund is a separate request about a completed payment. Requesting or receiving a refund does not replace the need to cancel a subscription if you also want to prevent future renewals. Use the provider identified on your receipt. Deleting a ShuttleSense account does not itself cancel a subscription purchased through Apple, Google Play or a future web checkout.

4. Future web purchases through Paddle

ShuttleSense does not currently offer a paid web checkout. If a future ShuttleSense subscription is purchased through a Paddle web checkout, Paddle is the merchant of record and the seller for that transaction. Paddle would take the payment, issue the receipt, manage the billing transaction and process refund requests. Translogic Limited would continue to supply and support the ShuttleSense service.

For a future Paddle purchase, use the transaction-email or billing-page support link, or visit paddle.net. Paddle would decide eligibility under its current Refund Policy and applicable law.

5. Your mandatory consumer rights

Nothing in this policy, our Terms of Service or a payment provider's policies excludes, restricts or replaces any refund, withdrawal, cooling-off, repair, repeat performance, price-reduction or other mandatory consumer right that applies to you. If the law where you live gives you stronger or non-waivable rights, those rights continue to apply.

6. Contact

For transaction, cancellation or refund processing, use the Apple, Google Play or future Paddle route for the provider shown on your receipt. For a ShuttleSense product or access problem, contact shuttlesenseai@gmail.com.

See also our Terms of Service and Privacy Policy.